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Contact Us

Our office hours are Monday through Thursday, 8:00 am – 5:00 pm and Friday, 8:00 am – 3:30 pm. Care Management office hours are Monday through Thursday, 8:30 am – 5:00 pm and Friday, 7:30 am – 3:30 pm. Please use the most convenient method below to contact us or send us an email.

Customer Service & Claims
Phone: 503-251-6890 option 3
Fax: 503-261-6020
TTY/TDD Relay: 711 or 1-800-735-2900
Mailing Address:  PO Box 33470, Portland OR 97292
Electronic Claims Payer ID: 56731

Administration
Phone: 503-261-6000
Fax: 503-261-6060
Mailing Address: PO Box 33470, Portland OR 97292

Credentialing
Phone: 503-261-6000
Fax: 503-261-6055
Mailing Address: PO Box 33470, Portland OR 97292

Care Management – Medicare Advantage
(AARP Medicare Complete by UnitedHealthcare and Humana Gold Plus)

Phone: 1-877-261-6991
Mailing Address: PO Box 33470, Portland OR 97292

Care Management – Adventist Health Employee Health Plan
Toll Free: 1-800-441-2524
Fax – Preauthorization: 916-781-0853
Mailing Address: PO Box 619031, Roseville CA 95661